top of page
Support
Stroom is great, but there will be times when you need support. Â When things go wrong, you need access to people who not only understand the issue but can fix it for you in a timely manner.
Our Support Plans
Stroom is great, but there will be times when you need support. Â When things go wrong, you need access to people who not only understand the issue but can fix it for you in a timely manner.
​
STANDARD
ENHANCED
Support Coverage
UK Business Hours
24 hour x 7 days x 365 days per year
Response Times
Critical: 4 Hours
L2: 1 Working Day
L3: 2 Working Days
Critical: 2 Hours
L2: 4 Hours
L3: 1 Day
Support Method
Web
Web and Telephone
Maximum Number of Incidents Per Year
Unlimited
Unlimited
Emergency Patches
No
Yes
Stroomworks Community Edition And Other Stroom Variants
Not using Stroomworks Professional?
​
No problem – Stroomworks can provide custom support for your enterprise!
​
Contact us for further information and to request a quote.
bottom of page